Modernizarea proceselor de guvernare

Prezentarea pe tema: "Modernizarea proceselor de guvernare"— Transcriere de prezentare:

1 e-Government ...inseamna INTERACTIUNE cu cetatenii si INTEGRARE intre organizatiile guvernamentale

2 Modernizarea proceselor de guvernare
Care este procesul? Suport al deciziei si Analiza Strategica Procese Interne Financiar, Resurse Umane, Investitii, etc. Procese Externe CRM, Self Service Modernizarea proceselor de guvernare Focus catre administratie Focus catre cetateni PLATFORMA INTEGRATA Infrastructura – Medii dezvoltare - 10g - Architectura

3 Pasi catre E-Government
De ce se doreste o strategie pentru e-government? Avem o viziune si prioritati clar stabilite? Pentru ce stadiu de e-government suntem pregatiti? Exista suficienta vointa politica care sa sustina acest efort? Sunt proiectele de e-government alese in cel mai bun mod? Cum ar trebui planificate si coordonate aceste proiecte? Cum vom depasi obsacolele care pot apare? Cum vom masura si vom comunica gradul de progres? Care ar trebui sa fie relatia cu sectorul privat? Cum poate, un asemenea model, imbunatati participarea cetatenilor in activitatile publice? P A C I F I C C O U N C I L O N I N T E R N A T I O N A L P O L I C Y, 2002

4 Pasii ABCD catre E-Government
D – Deployment Central/Local C – Citizen & Business Service B – Budget Control & effeciency A – Accountability & transparency

5 Pasii ABCD – catre E-government
Evidenta activitatilor si transparenta trebuiesc atinse in Administratie Publica. Acest lucru nu inseamna numai evidente financiare stricte, cat si folosirea unei tehnologii care sa ofere accesabilitate si transparenta fara a periclita confidentialitatea in cadrul tranzactiilor G2G si G2E. Platforma Oracle E-Hub, si pachetele de aplicatii Oracle Financials, I-procurement and HRMS pot aduce aceste cerinte functionale solutiilor IT implementate in administratia publica. Instrumentele Oracle BI/W vor permite dezvoltarea unor solutii de analiza si raportare cros - departamentale. A - Accountability B – Budget control C – Citizen Service D - Deployment E - Egovernment Privacy ; Governments must consider the appropriate balance between privacy of personal information and the right of individuals to access public records. Authentication: Finding secure ways of verifying the identity of citizens requesting services is a major concern. Although digital signatures are quite secure, the infrastructure needed to support them can be expensive and requires constant maintenance. Data Exchange: How to capture data from a web-based form and transfer it to an agency’s systems for processing. And how to share that information with other agencies in a common format.. Public Access: how to provide access to citizens who have limited or no access to the Internet. Multi-channel access to reduce the size of “Digital-Divide”. Security: A site may have a solid privacy statement and well-designed forms but, if the server breaks down, privacy can be quickly compromised. Promotion: How to ensure that citizens can find the services they need easily and quickly.Navigation must be easy and self-explanatory.

6 Pasul A – Solutii Oracle
Suport Decizie si Analiza pentru e-Government Financiar Internet Procurement & Exchange HRMS E-hub pentru e-Government (Citizen Data Hub & Aplicatii Specifice) This presentation-set is for INTERNAL USE ONLY It is a comprehensive suite of presentation that makes up our E-Government Solution Map, including following components: Executive Presentation – which is aimed ofr giving an overview presentation of Oracle in eGovernment E-Government Executive presentation (ppt). a 45 min high level E-Government presentation BI/W Presentation with sub-presentations on various BI/W subject - incl. customer testimonials E-Business Suite presentations for Governments: FINANCIALS including: Financials Property Management Projects Public Sector Budgeting CRM - Citizen Interaction Center Internet Procurement and Exchange HRMS Supply Chain Management EU - the 20 EU E-Government Services - including detailed solution maps for each service Portals for Governments (the importance of having the citizen in focus!) E-Hub for Governments: E-Hub overview Detailed presentations on each key area (security, scalability, interaction etc) Customers/Reference (a presentation with testimonials, lists of customers etc - incl. the comprehensive 'Oracle in Public Sector'-Word document DEMO's (various off-line demos on our products for Governments) VIDEOs (a few mpg. videoshots with customer testimonials) ALL of these presentations are linked dynamically through the 'start' presentation - and when you have come to the end of one presentation just close it (esc) and you'll be back to the main menu. DEMO's and Videos you can stop before the end by closing the program - and you will again come back to the main menu. Jens Mortensen Proce- duri Securi- tate Text Cautare Inte- grare Scala- bilitate Disaster Recovery Portal & Multi- channel Multi- media Content Mgmt. Spatial Administratia publica Centrala + Locala

7 Pasii ABCD – catre E-government
Avand platforma tehnologica optima si pachete de aplicatii financiare integrate organizatiile sunt pregatite sa-si imbunatateasca eficienta interna si sa aiba un control mai bun al cheltuielilor. Vor trebui optimizate fluxurile de informatii Government-to-Govenment printr-o partajare mai ridicata si mai sigura informatiilor. Cuvintele cheie sunt – o suita de aplicatii completa si integrata care sa sustina Planificare si executia bugetara, procesele de aprovizioanre si cele de achizitii publice – Oracle EPB/eBusiness Suite. Aplicatii de tip self-service si i-learning care sa aduca o crestere a eficientei functionarului public, rezultand o reducere a costurilor operationale si o imbunatatire a controlului bugetar. A - Accountability B – Budget control C – Citizen Service D - Deployment E - Egovernment Privacy ; Governments must consider the appropriate balance between privacy of personal information and the right of individuals to access public records. Authentication: Finding secure ways of verifying the identity of citizens requesting services is a major concern. Although digital signatures are quite secure, the infrastructure needed to support them can be expensive and requires constant maintenance. Data Exchange: How to capture data from a web-based form and transfer it to an agency’s systems for processing. And how to share that information with other agencies in a common format.. Public Access: how to provide access to citizens who have limited or no access to the Internet. Multi-channel access to reduce the size of “Digital-Divide”. Security: A site may have a solid privacy statement and well-designed forms but, if the server breaks down, privacy can be quickly compromised. Promotion: How to ensure that citizens can find the services they need easily and quickly.Navigation must be easy and self-explanatory.

8 Pasul B – Solutii Oracle
Suport Decizie si Analiza pentru e-Government Financiar E-learning SCM Investitii Internet Procurement & Exchange HRMS E-hub pentru e-Government (Citizen Data Hub & Aplicatii Specifice) This presentation-set is for INTERNAL USE ONLY It is a comprehensive suite of presentation that makes up our E-Government Solution Map, including following components: Executive Presentation – which is aimed ofr giving an overview presentation of Oracle in eGovernment E-Government Executive presentation (ppt). a 45 min high level E-Government presentation BI/W Presentation with sub-presentations on various BI/W subject - incl. customer testimonials E-Business Suite presentations for Governments: FINANCIALS including: Financials Property Management Projects Public Sector Budgeting CRM - Citizen Interaction Center Internet Procurement and Exchange HRMS Supply Chain Management EU - the 20 EU E-Government Services - including detailed solution maps for each service Portals for Governments (the importance of having the citizen in focus!) E-Hub for Governments: E-Hub overview Detailed presentations on each key area (security, scalability, interaction etc) Customers/Reference (a presentation with testimonials, lists of customers etc - incl. the comprehensive 'Oracle in Public Sector'-Word document DEMO's (various off-line demos on our products for Governments) VIDEOs (a few mpg. videoshots with customer testimonials) ALL of these presentations are linked dynamically through the 'start' presentation - and when you have come to the end of one presentation just close it (esc) and you'll be back to the main menu. DEMO's and Videos you can stop before the end by closing the program - and you will again come back to the main menu. Jens Mortensen Proce- duri Securi- tate Text Cautare Inte- grare Scala- bilitate Disaster Recovery Portal & Multi- channel Multi- media Content Mgmt. Spatial Administratia publica Centrala + Locala

9 Pasii ABCD – catre E-government
In aceasta etapa organizatia publica este pregatita sa se concentreze asupra eficientizarii relatiilor externe. Zonele cheie sunt cele ale interactiunii intre organizatiile guvernamentale si cetateni (G2C) si intre organizatiile guvernamentale si companiile private (G2B). Exista deja platforma tehnologica capabila sa sustina o imbunatatire a proceselor de interactiune prin multichannel CRM si Oracle Citizen Interaction Center. Focalizarea initiala ar trebui sa fie pe tranzactiile generatoare de venituri, cum ar fi TVA- & Tax online, urmate apoi de procesele ce genereaza volume mari de tranzactii sau de informatii (cautare unui loc de munca, schimbarile de adresa) A - Accountability B – Budget control C – Citizen Service D - Deployment E - Egovernment Privacy ; Governments must consider the appropriate balance between privacy of personal information and the right of individuals to access public records. Authentication: Finding secure ways of verifying the identity of citizens requesting services is a major concern. Although digital signatures are quite secure, the infrastructure needed to support them can be expensive and requires constant maintenance. Data Exchange: How to capture data from a web-based form and transfer it to an agency’s systems for processing. And how to share that information with other agencies in a common format.. Public Access: how to provide access to citizens who have limited or no access to the Internet. Multi-channel access to reduce the size of “Digital-Divide”. Security: A site may have a solid privacy statement and well-designed forms but, if the server breaks down, privacy can be quickly compromised. Promotion: How to ensure that citizens can find the services they need easily and quickly.Navigation must be easy and self-explanatory.

10 Pasul C – Solutii Oracle
Suport Decizie si Analiza pentru e-Government Financiar E-learning CRM Internet Procurement & Exchange SCM Investitii HRMS E-hub pentru e-Government (Citizen Data Hub & Aplicatii Specifice) This presentation-set is for INTERNAL USE ONLY It is a comprehensive suite of presentation that makes up our E-Government Solution Map, including following components: Executive Presentation – which is aimed ofr giving an overview presentation of Oracle in eGovernment E-Government Executive presentation (ppt). a 45 min high level E-Government presentation BI/W Presentation with sub-presentations on various BI/W subject - incl. customer testimonials E-Business Suite presentations for Governments: FINANCIALS including: Financials Property Management Projects Public Sector Budgeting CRM - Citizen Interaction Center Internet Procurement and Exchange HRMS Supply Chain Management EU - the 20 EU E-Government Services - including detailed solution maps for each service Portals for Governments (the importance of having the citizen in focus!) E-Hub for Governments: E-Hub overview Detailed presentations on each key area (security, scalability, interaction etc) Customers/Reference (a presentation with testimonials, lists of customers etc - incl. the comprehensive 'Oracle in Public Sector'-Word document DEMO's (various off-line demos on our products for Governments) VIDEOs (a few mpg. videoshots with customer testimonials) ALL of these presentations are linked dynamically through the 'start' presentation - and when you have come to the end of one presentation just close it (esc) and you'll be back to the main menu. DEMO's and Videos you can stop before the end by closing the program - and you will again come back to the main menu. Jens Mortensen Proce- duri Securi- tate Text Cautare Inte- grare Scala- bilitate Disaster Recovery Portal & Multi- channel Multi- media Content Mgmt. Spatial Administratia publica care interactioneaza masiv cu cetatenii Agentiile ce interactioneaza cu cetatenii sau cu companiile private.

11 Pasii ABCD – pentru E-government
Avand o solutie completa, scalabila si robusta care acopera toate zonele G2C, G2B, G2E si G2G aceasta va trebui implementate in toate entitatile unei organizatii guvernamentale. De asemenea pot exista parteneriate publice/private extinse care sa exploateze aceste solutii IT pentru a oferi o varietate mare de servicii. Planul de implementare va trebui sa ia in considerare cele mai optime canale (internet, telefon, etc) pentru serviciul/serviciile in cauza. Pentru cresterea eficientei se pot considera utilizarea unor modele de tip shared back office sau chiar outsourcing. A - Accountability B – Budget control C – Citizen Service D - Deployment E - Egovernment Privacy ; Governments must consider the appropriate balance between privacy of personal information and the right of individuals to access public records. Authentication: Finding secure ways of verifying the identity of citizens requesting services is a major concern. Although digital signatures are quite secure, the infrastructure needed to support them can be expensive and requires constant maintenance. Data Exchange: How to capture data from a web-based form and transfer it to an agency’s systems for processing. And how to share that information with other agencies in a common format.. Public Access: how to provide access to citizens who have limited or no access to the Internet. Multi-channel access to reduce the size of “Digital-Divide”. Security: A site may have a solid privacy statement and well-designed forms but, if the server breaks down, privacy can be quickly compromised. Promotion: How to ensure that citizens can find the services they need easily and quickly.Navigation must be easy and self-explanatory.

12 Platforma completa si integrata
Pasul D – Solutii Oracle Suport Decizie si Analiza pentru e-Government Financiar Internet Procurement & Exchange HRMS E-learning SCM Investitii CRM Outsourcing & Share Services Canale multiple de Interactiune Mediu colaborativ de lucru Platforma completa si integrata E-hub pentru e-Government (Citizen Data Hub & Aplicatii Specifice) This presentation-set is for INTERNAL USE ONLY It is a comprehensive suite of presentation that makes up our E-Government Solution Map, including following components: Executive Presentation – which is aimed ofr giving an overview presentation of Oracle in eGovernment E-Government Executive presentation (ppt). a 45 min high level E-Government presentation BI/W Presentation with sub-presentations on various BI/W subject - incl. customer testimonials E-Business Suite presentations for Governments: FINANCIALS including: Financials Property Management Projects Public Sector Budgeting CRM - Citizen Interaction Center Internet Procurement and Exchange HRMS Supply Chain Management EU - the 20 EU E-Government Services - including detailed solution maps for each service Portals for Governments (the importance of having the citizen in focus!) E-Hub for Governments: E-Hub overview Detailed presentations on each key area (security, scalability, interaction etc) Customers/Reference (a presentation with testimonials, lists of customers etc - incl. the comprehensive 'Oracle in Public Sector'-Word document DEMO's (various off-line demos on our products for Governments) VIDEOs (a few mpg. videoshots with customer testimonials) ALL of these presentations are linked dynamically through the 'start' presentation - and when you have come to the end of one presentation just close it (esc) and you'll be back to the main menu. DEMO's and Videos you can stop before the end by closing the program - and you will again come back to the main menu. Jens Mortensen Proce- duri Securi- tate Text Cautare Inte- grare Scala- bilitate Disaster Recovery Portal & Multi- channel Multi- media Content Mgmt. Spatial Administratia publica care interactioneaza masiv cu cetatenii Agentiile ce interactioneaza cu cetatenii sau cu companiile private. Toate organizatiile guvernamentale si organizatiile asociate.

13 Pasii ABCD – catre E-government
Printr-o abordare structurata pronind cu infrastructura tehnologica si apoi cu pachete de aplicatii care sa sustina activitatile administrative, organizatiile guvernamentale isi pot controla mai bine costurile si procesele interne, deci isi pot imbunatati eficienta in functionare. Cu cat aceasta eficienta este mai ridicata va permite organizatiei publice respective sa isi concentreze actiunile si resursele catre interactiunea cu cetatenii si companiile private si catre integrare si suport pentru canale moderne de comunicare in toate domeniile G2C, G2B, G2G si G2E - atunci putem spune ca organizatia de una de tip E-Government A - Accountability B – Budget control C – Citizen Service D - Deployment E - Egovernment Privacy ; Governments must consider the appropriate balance between privacy of personal information and the right of individuals to access public records. Authentication: Finding secure ways of verifying the identity of citizens requesting services is a major concern. Although digital signatures are quite secure, the infrastructure needed to support them can be expensive and requires constant maintenance. Data Exchange: How to capture data from a web-based form and transfer it to an agency’s systems for processing. And how to share that information with other agencies in a common format.. Public Access: how to provide access to citizens who have limited or no access to the Internet. Multi-channel access to reduce the size of “Digital-Divide”. Security: A site may have a solid privacy statement and well-designed forms but, if the server breaks down, privacy can be quickly compromised. Promotion: How to ensure that citizens can find the services they need easily and quickly.Navigation must be easy and self-explanatory.

14